Privacy Policy & Legal Information

Privacy Policy

1. Introduction

West Texas Wound Care, operated by Holly Mansur, FNP-C ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (westtexaswoundcare.com) or use our mobile wound care services.

2. Information We Collect

Personal Information:

Name, contact information (email, phone number, address)
Facility name and contact details (for healthcare facility partners)
Information you provide through contact forms, phone calls, or emails

Protected Health Information (PHI):

Medical history and current health conditions
Wound assessment data and treatment information
Insurance information (Medicare/Medicaid details)
Photographs of wounds for clinical documentation

Website Usage Information:

IP address, browser type, and device information
Pages visited and time spent on our website
Cookies and similar tracking technologies

3. How We Use Your Information

Personal and PHI:

To provide wound care services and treatment
To schedule appointments and coordinate care
To process insurance claims and billing
To communicate about your care and treatment plans
To maintain medical records as required by law
To improve our services and patient outcomes

Website Information:

To improve website functionality and user experience
To respond to inquiries and provide customer support
To send informational updates (with your consent)

4. HIPAA Privacy Practices

As a healthcare provider, we follow strict HIPAA guidelines:

Use and Disclosure: We use and disclose PHI only as permitted by HIPAA and with your authorization
Minimum Necessary: We access only the minimum PHI necessary to accomplish the intended purpose
Patient Rights: You have the right to access, amend, and request restrictions on your PHI
Security Safeguards: We maintain physical, technical, and administrative safeguards to protect your information
Notice of Privacy Practices: A complete HIPAA Notice of Privacy Practices is provided at your first visit

5. Information Sharing and Disclosure

We may share your information with:

Healthcare Providers: Physicians, nurses, and facility staff involved in your care
Insurance Companies: For billing, claims processing, and prior authorizations
Legal Requirements: When required by law, court order, or regulatory agencies
Business Associates: HIPAA-compliant vendors who assist with billing, IT services, or other operations

We will NEVER:

Sell your personal or health information to third parties
Use your information for marketing without your explicit consent
Share your PHI with unauthorized parties

6. Data Security

We implement industry-standard security measures:

Encrypted data transmission (SSL/TLS)
Secure, password-protected electronic health records
Limited access to PHI on a need-to-know basis
Regular security training for all staff
HIPAA-compliant cloud storage and backup systems
Physical security measures for paper records

7. Your Privacy Rights

Under HIPAA and Texas law, you have the right to:

Access: Request copies of your medical records
Amendment: Request corrections to your health information
Accounting: Receive an accounting of disclosures of your PHI
Restriction: Request restrictions on certain uses and disclosures
Confidential Communications: Request communications by alternative means
Revoke Authorization: Withdraw consent for specific uses (except where already acted upon)
Breach Notification: Be notified of any breach of your unsecured PHI

8. Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website performance

You can disable cookies in your browser settings, but this may affect website functionality.

9. Third-Party Services

Our website uses:

GitHub Pages: For website hosting (privacy policy: docs.github.com/en/site-policy)

These services have their own privacy policies and are not covered by this policy.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent. If we become aware of such collection, we will delete the information immediately.

11. Texas-Specific Privacy Rights

Texas residents have additional rights under Texas Health and Safety Code:

Right to confidentiality of medical records (Texas Health and Safety Code Chapter 181)
Right to notification of unauthorized access to electronic health records
Protection against discrimination based on genetic information

12. Data Retention

We retain your information as follows:

Medical Records: Minimum 7 years from last service date (Texas law requirement)
Billing Records: 7 years for tax and audit purposes
Website Data: As long as necessary for business purposes or as required by law

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy. Material changes will be communicated via email or website notice.

14. Contact Us About Privacy

For privacy-related questions, concerns, or to exercise your rights:

Privacy Officer: Holly Mansur, FNP-C
Email: [email protected]
Phone: (325) 603-1573
Mail: West Texas Wound Care, Privacy Officer, Abilene, TX

Terms of Use

1. Acceptance of Terms

By accessing or using the West Texas Wound Care website and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Description of Services

West Texas Wound Care provides mobile wound care services, including:

On-site wound assessments and treatment
Advanced wound care therapies including amniotic membrane grafts
Chronic and complex wound management
Coordination with primary care providers and specialists

3. Medical Disclaimer

⚠️ Important Medical Disclaimer:

The information on this website is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information on this website.

No Doctor-Patient Relationship: Use of this website does not create a doctor-patient relationship. A doctor-patient relationship is only established through in-person consultation and examination.

No Guarantees: While we strive for the best outcomes, we cannot guarantee specific results. Individual results may vary based on multiple factors including wound severity, overall health, and compliance with treatment.

4. Website Use Restrictions

You agree NOT to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses, malware, or harmful code
Collect information about other users
Impersonate any person or entity
Interfere with website operations or security

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of West Texas Wound Care or its licensors and is protected by U.S. and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

6. User-Submitted Content

By submitting information through our contact forms or emails:

You grant us permission to use the information to respond to your inquiry
You represent that the information is accurate and you have authority to submit it
You agree not to submit PHI through unsecured email or website forms

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Access third-party sites at your own risk.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount paid for services
This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory

Exceptions: This limitation does not apply to:

Medical malpractice claims (governed by separate laws)
Gross negligence or willful misconduct
Rights that cannot be waived under Texas or federal law

9. Indemnification

You agree to indemnify and hold harmless West Texas Wound Care from any claims, damages, losses, or expenses arising from your:

Violation of these Terms of Use
Violation of any rights of another party
Misuse of our website or services

10. Billing and Payment Terms

Medicare/Medicaid:

We accept Medicare Part B and Medicaid
We will bill insurance directly on your behalf
You are responsible for applicable copays, deductibles, and non-covered services

Private Pay:

Payment is due at time of service unless other arrangements are made
We accept credit cards, checks, and cash

Facilities:

Services are billed directly to resident's insurance
No cost to facility unless specified in separate agreement

11. Cancellation and No-Show Policy

Cancellations: Please provide 24-hour notice to avoid cancellation fees
No-Shows: May result in a fee or discharge from service
Emergency Cancellations: Will be handled on a case-by-case basis

12. Professional Licensing

Holly Mansur, FNP-C is:

Licensed as a Family Nurse Practitioner in the State of Texas
Board Certified by the American Academy of Nurse Practitioners
Operating under appropriate physician collaboration as required by Texas law

13. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of Texas and applicable federal laws, without regard to conflict of law provisions.

Jurisdiction: Any disputes shall be resolved in the state or federal courts located in Taylor County, Texas.

Arbitration: For non-medical malpractice disputes, parties agree to attempt mediation before litigation.

14. Medical Malpractice

Medical malpractice claims are governed by:

Texas Medical Liability Act (Texas Civil Practice and Remedies Code Chapter 74)
Texas statute of limitations for medical malpractice (generally 2 years)
Required expert reports and notice provisions under Texas law

We maintain professional liability insurance as required by law.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified Terms.

HIPAA Notice of Privacy Practices (Summary)

This is a summary. A complete Notice of Privacy Practices will be provided at your first visit.

Your Rights Under HIPAA

Right to Access: You can request copies of your medical records
Right to Amend: You can request corrections to your records
Right to an Accounting: You can request a list of disclosures
Right to Request Restrictions: You can ask us to limit how we use your information
Right to Confidential Communications: You can request we contact you in a specific way
Right to a Paper Copy: You can request a paper copy of this notice
Right to File a Complaint: You can file a complaint if you believe your privacy rights have been violated

How We May Use Your Information

Treatment: To provide and coordinate your wound care
Payment: To bill insurance and process payments
Healthcare Operations: To improve quality and efficiency

When We May Share Your Information Without Your Authorization

As required by law (court orders, law enforcement)
For public health activities (disease reporting)
To prevent serious threats to health or safety
For workers' compensation claims

File a Complaint

If you believe your privacy rights have been violated, contact:

Our Privacy Officer: (325) 603-1573 or [email protected]
U.S. Department of Health and Human Services:
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/

You will not be retaliated against for filing a complaint.

Accessibility Statement

West Texas Wound Care is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status: We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Feedback: If you encounter accessibility barriers, please contact us at (325) 603-1573 or [email protected].

Texas Medical Board Information

Holly Mansur, FNP dba West Texas Wound Care operates under the jurisdiction of the Texas Board of Nursing.

Texas Board of Nursing:
333 Guadalupe, Suite 3-460
Austin, TX 78701
Phone: (512) 305-7400
Website: www.bon.texas.gov

You can verify licensing of Holly Mansur, FNP and file complaints through the Texas Board of Nursing website.